We value your privacy and are committed to protecting your personal data.  This Privacy Policy sets out how we collect, use, manage and disclose personal information in accordance with our obligations under the Privacy Act 1988 (Cth). 
 

By providing us with your personal information, you agree to the terms of this Privacy Policy.  You may withdraw your consent at any time in writing, but if you do, we may be unable to provide our services to you.
 

1.             What is personal information?

Personal information is defined by the Privacy Act as information or opinions about an identified, or reasonably identifiable, individual, whether or not that information is true or materially recorded. 

Personal information includes names, addresses, contact details, payment information, credit card details, bank account details, information relating to your personal circumstances and information relating to enquiries you make with us.
 

2.             Use of personal information

We collect personal information for our business purposes.  This includes providing services to you, processing payments, verifying your identity, communicating with you, addressing your enquiries and working with our service providers.
 

3.             Collection of personal information

Where possible, we will collect personal information directly from you during our business relationship.  If necessary, we may also collect personal information from you from other sources.  This may include via the internet, publicly available sources of information, or from other persons or organisations.
 

We collect information from you when you interact with our website or app.  This includes the use of cookies and other analytics technologies, such as Google Analytics and Google Ads.  These technologies allow us to enhance your experience, understand how you interact with our website and app, personalise advertising and optimise our website and app services.
 

4.             Storage and handling of personal information

We will take reasonable steps to maintain and protect the security of the personal information we collect.  This includes use of appropriate physical and technological security measures, such as access controls, logging and monitoring and careful selection of third-party service providers. 

We will retain your personal information in line with legal retention periods.  At the end of those periods, we will either destroy or anonymise your personal information.  Any anonymised person information will be used for statistical and/or business analysis purposes. 
 

5.             Disclosing personal information

We may disclose your personal information for a number of reasons, including the purposes that it was collected for, to our professional advisors, to credit reporting bodies, if you agree to any disclosures and if required by law.

We will only disclose personal information overseas if it is necessary as part of the services we provide to you, or in the course of us fulfilling the purposes that we collect your personal information for.  Overseas jurisdictions may have different standards of data protection.  By providing us with your personal information, you acknowledge and agree that we are not required to ensure that overseas recipients treat your personal information in accordance with Australian laws. 
 

6.             Access and correction

You may request access to your personal information, that we correct incomplete or inaccurate personal information, that we delete or restrict access to your personal information or transfer your personal information to you or your nominated representative.  You may also object to our use of your personal information. 

We may refuse requests for access or correction.  If we do refuse access or correction, we will give you written notice of the reasons for our refusal.  We may recover from you our reasonable costs of providing you access to your personal information.
 

7.             Complaints

If you have queries or concerns regarding this Privacy Policy, or would like to make a complaint, please contact our Privacy Officer using the contact details in paragraph 9.  Please ensure your correspondence clearly sets out the nature of your concerns or complaint.

We will consider your correspondence and provide our written response within a reasonable timeframe. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner using the contact details in paragraph 10.
 

8.             Changes to Privacy Policy

Our Privacy Policy may be reviewed, updated and changed from time to time without notice to you.  An update to date version of our Privacy Policy is available on our website, villagr.com.au.  This Privacy Policy was last updated in April 2026.
 

9.             Contact details

If you have any queries or concerns about this Privacy Policy, or if you would like to access any of your personal information that we hold, please contact our Privacy Officer by email at info@villagr.com.au, or by mail at:

Privacy Officer
15 Quadrant Terrace, Seaford, 5169
 

10.          Further information

For further information about your privacy rights is available from the Office of the Australian Information Commissions at https://www.oaic.gov.au/.